1.     Order Processing and Shipping:

Orders are typically processed and shipped within 2-4 working days following confirmation. Upon shipment, you will receive a notification via SMS or email to track your order’s progress.

Orders containing custom products may require additional processing time, typically shipped within 4-7 days. Our warehouse operates Monday through Saturday, and delivery typically takes an additional 5-10 working days, depending on your location. (*Please note: Deliveries to North-Eastern States may take up to 10 days.)

 

2.      Order Changes and Cancellations:

Once an order is confirmed, no changes are permitted. This includes cancellations, additions, changes in products, or modification of coupon codes. We advise thorough review before confirming your order to avoid any discrepancies.

 

3.      Product Availability and Delays:

In the event that a product from your order becomes unavailable or experiences a delay for any reason, our team will promptly notify you within 1-2 working days via call or message to inform you of the possible delay.

 

4.      Delivery Status:

If the delivery status indicates “Delivered” but you have not received the product, please notify us within 24 hours by emailing your order ID with the subject “Wrong Delivery Status” to support@gratitudestore.in .Failure to do so within 24 hours will void your eligibility for any refund or support from our team.

 

5.      Shipping Charges:

Shipping charges displayed on our website apply for weights up to 25 kg. If your order exceeds this weight limit, we will contact you to discuss additional charges.

For any further inquiries or assistance regarding our Shipping Policy, please contact us at support@gratitudestore.in